Ilovekickboxing.com Complaint

Ilovekickboxing.com Complaint

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Disappointed of ilovekickboxing


Hello,

I have previously had a membership at ilovekickboxing at a location in Las Vegas, NV. I'm disappointed because I had bought ilovekickboxing classes on Groupon and days later I got struck by a car while walking across a parking lot. I went into ilovekickboxing explaining that I'll need modified moves because I was still in pain, my doctors had told me I would be as good as new in several months. The rep at ilovekickboxing was very accommodating and sold me a year long membership, told me the same had happened to him and ilovekickboxing made him stronger and better. As naive as I was at the time I believed him and got the membership. After about 4 classes I was in even more pain and had went back to the doctor and they had done several MRIs and even had to inject me with ink to see what was going on. I have a herniated disc and a slap tear in my shoulder. I told this to the guys at ilkb and they said no worries keep paying for your membership and take as much time as you need and you can make up for the year later. So I continued to pay, unfortunately I can't get my surgery approved, a year after the accident. I explained this to a rep at ilkb when I called and asked that I will probably never use the year that I had paid for, how can I get refunded and stop these payments. He said to get a doctors note, which I did. I brought the note in and they told me there was a no refund policy. Which I understand, but I think my situation was different I feel like I was lied to and I feel as if the original rep I had talked to fed me a dream and took advantage of my situation by telling me that ilkb would make me better like it did him. I just want someone to know that the customer service at ilovekickboxing was terrible especially with the rough year that I've had and I will make sure my story gets out there because I feel like with my situation I was taken advantage of.


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